Karyoln Rubin
"Finding the Right Match...Hiring, Training & Retaining Sales People"
9:00 am to 10:00am
Karolyn’s Session will include the following topics:
v What are key questions to ask when interviewing and hiring sales people?
v How do you identify personality traits and skills when hiring a sales person?
v How do you determine is a sales person fits your organization?
v What techniques work for initial and continuing training development?
v How do you set goals for performance? How do you establish expectations for performance?
v What are the options for compensating and rewarding sales people?
Steven A. Harms
"Practical Collection Tips & FDCPA Update"
10:00 am to 11:00 am
Attorney Harms presentation will include a nuts & bolts discussion of topics that affect all of our collection practices and businesses. Would you like to know effective strategies to use with clients pre-suit, what’s new with the Fair Debt Practices Collection Act, key bankruptcy provisions that impact our bottom line, and post-judgment remedies that work? Then, this seminar is for you!
Villis Ozols
"Managing & Motivating in the Collections Environment"
11:30 am to 1:00 pm
How do you manage and motivate? Vilis Ozols gives real world techniques that he backs up with research. The best human motivator is a game plan for what’s stressing you. Vilis uses every skill in the book to put forth his powerful message. It’s guaranteed to influence and inspire you to embark upon your quest towards your peak of excellence!
CLICK HERE to read more about Villis Ozols
AFTERNOON PANEL
Challenges Facing the Commercial Collection Industry
2:30-4:00 PM
Click here to view panel biographies
There is an old saying that there are three sure things in life; death, taxes and change. The commercial collection industry has and will continue to change.
But, where is it heading and what are some of the key strategic challenges facing commercial collection agencies? For example, there is an ever increasing pressure from credit grantors for lower contingency rates. This affects not only commercial but consumer collections as well. What are some of the techniques that can be used to address this trend; reasonably hold margins and continue to service customers? Not an easy task given the conflicting issues.
Another strategic issue facing the industry is the reluctance of creditors to file lawsuits. The agency and attorney have invested considerable time and effort and the only way the account can be collected is through lawsuit. What are some of the strategies that can be used to induce the creditor to file suit so the agency and attorney have an opportunity to recoup the cost of the time and effort they have put into the account.
These are only a few of the important strategic industry issues that the panel will be addressing and sharing their expertise with the audience.
Other issues and challenges the panel will be addressing are:
1. The changing nature of the competitive landscape within the Commercial Collection Industry.
2. Employee work relationships.
3. Other Marketplaces for Commercial Collection Agencies.
4. Marketing of Collection Services – RFPs and Telemarketing.
We have assembled a panel of industry experts who will help us to better understand what is happening in the industry and provide us with a glimpse of the future, on where we’re heading.
Our panel of experts consists of: Lee Baldieri of Levy, Diamond & Bellow Associates; Roy Teel of Charter Adjustments, Brian Mitteldorf of Creditors Adjustments Bureau, Greg Cohen of Caine & Weiner, Michael Berke of ARSI and Richard Deocampo of CMA Business Credit Services
Cocktail Party Sponsors:
Continental Breakfast Sponsored by:
American Recovery Service, Inc. ~ Glassberg, Pollak & Associates ~ The Guerrini Law Firm ~ Harrington, Anderson, DeBlasio ~ Martin F. Goldman Law Offices ~ Mendelson Law Firm (Memphis) ~ Mendelson Law Group (Los Angeles) ~ Miller & Cohen, P.C. ~ Mountain States Commercial Credit Management ~ Muller, Muller, Richmond, Harms, Myers & Sgroi, PC ~ Northern California Collection Service, Inc. ~ Sierra Nevada Adjustment Group ~ Stephen B. Elggren, P.C. ~ Sweet & Walker, P.C. ~ Thomas & Thomas LLC ~ Zide & O’Biecunas, LLP
Call The Hilton Hotel for Reservations @ 818.506.2500
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